Backhoe Company's Real Secret Of Success

A history of setting industry standards by lettingand the consumer.By 1967, sales in their agricultural
consumers' expectations for product performanceequipment were equal to Case's construction
and concerns for safety take center stage is Case'sequipment's performance. Separate divisions to
real claim to fame.Inventor Jerome Case founded thebetter service each market were created through
company in 1842. What began as a company meantreorganization in 1968. Striving for the safest
to build threshing machines has been transformedmachinery designs throughout their history is another
into a major manufacturer of construction equipment.value reflected in Case's history. In 1998, they were
The company's longevity in a highly competitive arenathe first to provide ride control on backhoes and the
reflects the success of their commitment to thefirst to offer this feature on skid steers. Today, a
industry and the consumer.Legend details thehuge variety of Case machines are sold and serviced
company founder's initial commitment to producingin over 150 countries throughout the world.
quality machines and setting the highest standards in.Insistence on staying American Made reflects Case's
customer care. In 1884, upon hearing of a Casegenuine values, and has been recognized in national
dealer's denial of assistance to a Minnesota farmerand international circles. Their backhoes were listed in
with a broken thresher, Jerome Case himself traveledFortune's 1988 "100 Products America Makes Best."
from Racine, Wisconsin to repair the machine himself.The company designs and makes its own engines,
A crowd had assembled to see the companytransmissions, gears and other components.In 1994,
founder attempt to repair the broken thresher. Whenparent company Tenneco, Inc. began major
it was found to be of such poor quality that repairreductions in private ownership by offering Case
was impossible, Jerome promptly doused theshare sales to the public. Case became nearly 80%
thresher with kerosene and set it on fire. Thepublicly owned by 1995. Case's 1995 net income
defective thresher was replaced with a brand new,doubled their 1994 financial performance, soaring
fully functioning model the very next day.Casefrom $165 million to $346.Striving for the safest
started in the construction industry in the early 19thmachinery designs throughout their history is another
century manufacturing steamrollers and road graders.value reflected in Case's history. In 1998, they were
By 1886 it was the world's largest manufacturer ofthe first to provide ride control on backhoes and the
steam engines. Case bought American Tractor Corp.first to offer this feature on skid steers.In a
in 1957 and merged with New Holland in 1999,profit-driven world of outsourcing and quality
forming CNH Global. Other mergers and acquisitionscompromises, the success and continued
have taken place along the way, as Case workedcommitment of a company to its consumers'
towards improving the safety and capabilities ofwell-being and the industry it serves is an example
farming equipment while developing innovativemore should model.#1 Resource
construction equipment to the benefit of the industryCase historical performance.