| Is "walking the talk" a tired old cliché or a bold | | | | compassion by being flexible with hours and time off |
| new concept? Very few managers today are | | | | so they can tend to family emergencies or illnesses. |
| receiving formal management training. As a result, | | | | -Be a mentor and coach by sharing your knowledge |
| many are poor communicators and weak in their | | | | and experience. Explain to them how business |
| delegation and leadership skills. | | | | decisions were made, especially when it involves |
| According to a Gallup poll, 25% of U.S. employees | | | | them. |
| would fire their bosses if they could. Why? Because | | | | -Trust your employees and be willing to delegate |
| many managers set high service standards for their | | | | projects based on their strengths. If you tend to be |
| employees, yet fail to abide by those same | | | | a control freak, learn to let go and get out of the |
| standards. | | | | habit of micro-managing people. |
| If you are a manager, you are in an excellent position | | | | -Let your employees know they're valued. Smile at |
| to lead by example. Your employees will only respect | | | | them, be approachable, remember the names of their |
| your authority if they observe your excellent | | | | family members and sincerely thank them every |
| customer service skills on a daily basis. Customer | | | | chance you get. |
| loyalty must be a top-down initiative. | | | | The only times that employees can successfully |
| Here are five ways you can earn greater respect | | | | challenge your authority is when they see that you |
| and increase employee loyalty: | | | | are not practicing what you preach. Keep in mind that |
| -Always give performance reviews and salary | | | | your employees are your primary customers. Treat |
| increases on the promised dates. Employees have | | | | them with the same respect and caring service that |
| those dates memorized. They won't feel valued and | | | | you deliver to your external customers. Remember |
| will resent you if their review dates are postponed or | | | | that you set the tone for your entire department. |
| forgotten | | | | Your employees are watching you! |
| -Have empathy for your employees. Show | | | | |